PRIVACY POLICY

This Privacy Policy (the “Privacy Policy”) applies to your use of this website, the Services, and applications on mobile platforms (Android, Blackberry, Windows Phone, iOS, etc.) (collectively, the “Website”), but does not apply to any third-party websites that may be linked to it.

The terms “we”, “our” and “us” refer to the Website, and the terms “you”, “your” and “User” refer to you as a user of the Website. The term “Personal Information” means information that you provide to us which personally identifies you, such as your name, phone number, email address, and any other data that is linked to such information. Our practices and procedures regarding the collection and use of Personal Information are set out below to ensure the safe use of the Website.

We have implemented reasonable security practices and procedures that are appropriate for the information being protected and the nature of our business. While we strive to provide security that meets industry standards, due to the inherent vulnerabilities of the internet, we cannot guarantee the complete security of any information transmitted to us by you. By visiting this Website, you agree to be bound by this Privacy Policy and consent to our collection, use, processing, and sharing of your Personal Information in the manner described below. If you do not agree with these terms, please do not use the Website.

It is clarified that the Terms and Conditions provided separately form an integral part of your use of this Website and should be read together with this Privacy Policy.

Information we collect and how we use it

We collect, receive and store your Personal Information. If you provide your third-party account credentials (“Third Party Account Information”) to us, you understand that some content and information in those accounts may be transmitted to your account with us if you authorize such transmissions, and that the Third Party Account Information transmitted to us shall be covered by this Privacy Policy. You may choose not to provide us with certain information; however, doing so may restrict you from registering with us or availing certain features and services.

We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to what is necessary to fulfill the purposes identified below. If we use or plan to use your information for a purpose different from the one for which it was collected, we will seek your consent before such use.

The Personal Information collected will be used only for the purpose of enabling you to use the services provided by us, helping promote a safe and secure service, understanding user interest in our services, informing you about offers and updates, troubleshooting problems, customizing your experience, detecting and protecting against errors, fraud and other criminal activity, collecting payments, enforcing our terms and conditions, and as otherwise described to you at the time of collection of such information.

Account information of Merchants

If you create an account to take advantage of the full range of services offered on our Website, we ask for and record Personal Information such as your name, email address, and mobile number. We may collect and store your Sensitive Personal Data or Information (such as financial information including, but not limited to, credit card details, debit card details, bank account information, Know Your Customer (“KYC”) documents as required under applicable regulations, and any other information that you may choose to save in your user account). We use your email address to send you updates, news, and newsletters (if you voluntarily subscribe during signup or at any time thereafter) and to contact you regarding your use of our services. If you do not wish to receive communications from us that are not relevant to your use of our services, you may click the unsubscribe link provided at the bottom of such emails. We use your mobile number to send transaction alerts and SMS notifications based on your preferences. If you do not wish to receive such SMS notifications, you may contact our support team to opt out. We assure that your Personal Information will not be made public or sold to any third party.

The User shall have the option to erase any information provided by the User, including Personal Information. If the User chooses this option, we shall delete all stored information of the User from our servers.

Customer Information

We also store customer information such as address, mobile number, third-party wallet details, card details, and email address provided while making payments through our payment system. However, we share this information with the respective businesses only when the customer chooses to do so while using our services. We are not liable in any way for any misuse of this information by the business or any persons associated with the business to whom the information has been shared by the customer.

Activity

We record information relating to your use of the Website, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer the Website and provide the highest possible level of security and service to you. We also use this information in the aggregate to perform statistical analyses of User behavior and characteristics in order to measure interest in and use of the various areas of the Website. However, you cannot be identified from this aggregate information.

We own all the intellectual property rights associated with the Website and its contents. No right, title or interest in any downloaded material is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/or compilation (meaning the collection, arrangement, and assembly) of all the content on this Website, pursuant to applicable law.

Our logos, product and service marks and/or names, trademarks, copyrights and other intellectual property, whether registered or not (“Our IP”), are exclusively owned by us. Without our prior written permission, you agree not to display and/or use Our IP in any manner. Nothing contained in this Website or its content shall be construed as granting the User any license, right, or interest whatsoever in or to Our IP without our express written permission.

Cookies

We send cookies to your computer in order to uniquely identify your browser and improve the quality of our services. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which remain on your computer until you delete them). Persistent cookies can be removed by following your browser’s help file instructions. If you choose to disable cookies, some areas of the Website may not work properly or may not work at all. We may also use third-party tools that collect anonymous information about your visits to the Website using cookies and your interaction with our services. Such third parties may also use information about your visits to this and other websites to display relevant advertisements. No Personal Information is collected or used in this process. These third parties do not know or have access to your name, phone number, address, email address, or any other Personal Information. Users can opt out of sharing such information with third parties by disabling cookies. The process for disabling cookies varies from browser to browser. Please refer to your browser’s help file for instructions on how to disable cookies.

Enforcement

We may use the information we collect in connection with your use of the Website (including your Personal Information) to investigate, enforce, and apply our Terms and Conditions and this Privacy Policy.

Transfer of information

We do not share your Personal Information with any third party except financial institutions such as banks, regulatory authorities, or other government agencies (where required), and with service providers who assist us in providing the services offered through the Website, conducting quality assurance testing, facilitating account creation, providing technical and customer support, or delivering specific services in accordance with your instructions. These third parties are required not to use your Personal Information for any purpose other than providing the requested services.

We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under common control (collectively, the “Affiliates”), whether existing now or in the future. In such cases, we will require them to comply with this Privacy Policy. If another company acquires our company or its assets, that company may possess your Personal Information and will assume the rights and obligations relating to such information as described in this Privacy Policy. We may disclose your Personal Information to third parties if we believe in good faith that such disclosure is reasonably necessary to (a) take action regarding suspected illegal activities; (b) enforce or apply our Terms and Conditions and this Privacy Policy; (c) comply with legal processes such as a search warrant, subpoena, statute, or court order; or (d) protect our rights, reputation, property, or those of our Users, Affiliates, or the public. We are not required to question or contest the validity of any search warrant, subpoena, or similar governmental request that we receive.

We may disclose aggregated information to third parties relating to User behavior in connection with existing or prospective business relationships, such as advertisers and content distributors. For example, we may disclose the number of Users who have viewed or clicked on advertising banners.

Links

References on this Website to any names, marks, products, or services of third parties, or hyperlinks to third-party websites or information, are provided solely for your convenience and do not constitute or imply our endorsement, sponsorship, or recommendation of such third parties, information, products, or services. Except as set forth herein, we do not share your Personal Information with such third parties and are not responsible for their privacy practices. We encourage you to read the privacy policies of all such third-party websites.

User access of Personal Information

As a registered User, you can modify some of your Personal Information and your privacy preferences by accessing the “Account” section of this Website.

Security

Your account is password protected. We use industry-standard measures to protect the Personal Information stored in our database. We follow industry best practices for Information Security, as also mentioned on our Website. Access to your Personal Information is limited to those employees and contractors who require it to perform their job functions, such as our customer service personnel. If you have any questions about the security of the Website, please contact our support team.

You hereby acknowledge that we are not responsible for any information intercepted while being transmitted over the internet, and you release us from any and all claims arising out of or related to the unauthorized use of such intercepted information.

Terms and modifications to this Privacy Policy

Our Privacy Policy is subject to change at any time without prior notice. To ensure that you are aware of any changes, please review this Privacy Policy periodically. These changes will become effective immediately upon being posted on the Website. Please note that you are responsible for keeping your Personal Information up to date, including providing us with your current email address.

If you do not wish to permit changes in our use of your Personal Information, you must notify us promptly if you wish to deactivate your account. Continued use of the Website after any change or amendment to this Privacy Policy shall constitute your acknowledgement of such changes and your agreement to be bound by the updated terms and conditions.

Applicable law

Your use of this Website shall be governed by and construed in accordance with the laws of India. The Users agree that any legal action or proceedings arising out of the use of this Website may be brought exclusively before the competent courts or tribunals having jurisdiction, and hereby irrevocably submit to the jurisdiction of such courts or tribunals.

REFUND & CANCELLATION POLICY

Effective Date: 11 June 2026

At Neynel IT Pvt. Ltd. (“Company”, “We”, “Our”, “Us”), we strive to provide high-quality digital services and solutions. This Refund & Cancellation Policy outlines the terms governing refunds, cancellations, and service discontinuation.

  1. Service-Based Projects

Our services include, but are not limited to:

  • Website Design & Development
  • Mobile Application Development
  • ERP Solutions
  • Digital Marketing
  • Branding & Graphic Design
  • IT Consulting
  • Software Development
  • Website Maintenance & AMC Services
  1. Advance Payments

All advance payments made for project initiation, resource allocation, domain registration, hosting procurement, software licenses, or third-party services are non-refundable.

  1. Project Cancellation by Client

If a client cancels a project after work has commenced:

  • Before project commencement: Up to 50% refund may be considered after deduction of administrative costs.
  • After commencement but before 25% project completion: Refund may be considered after deduction of work completed and resource costs.
  • After 25% project completion: No refund shall be applicable.
  • After project delivery or deployment: No refund shall be provided.
  1. Digital Marketing Services

For SEO, Social Media Marketing, PPC Campaigns, and Digital Marketing services:

  • Monthly retainers are non-refundable.
  • Charges for completed campaign periods cannot be refunded.
  • Ad spend paid to third-party platforms (Google, Meta, LinkedIn, etc.) is non-refundable.
  1. Domain, Hosting & Third-Party Services

Any payment made towards:

  • Domain Registration
  • Web Hosting
  • SSL Certificates
  • Cloud Services
  • Software Licenses
  • Third-Party Integrations

is strictly non-refundable as these services are procured from external vendors.

  1. Annual Maintenance Contracts (AMC)

AMC fees are non-refundable once the maintenance period has commenced.

  1. Delay Due to Client

If the client fails to provide required information, approvals, content, or feedback for more than 30 days, the project may be placed on hold. No refund shall be applicable in such cases.

  1. Refund Processing

Where a refund is approved:

  • Refunds shall be processed within 15–30 business days.
  • Refunds shall be credited through the original payment method.
  • Applicable taxes, bank charges, gateway charges, and third-party costs may be deducted.
  1. Dispute Resolution

Any dispute related to refunds shall be governed by the laws of India and subject to the jurisdiction of courts located in Malda, West Bengal.

Contact Information

Neynel IT Pvt. Ltd.
Webel IT Park, Mangalbari, Malda, West Bengal – 732142
Email: info@neynel.com
Phone: +91 9800014755 (NeyNel IT Pvt. Ltd.)

DISCLAIMER

Disclaimer

The information provided on this website is for general informational purposes only.

While we strive for accuracy, Neynel IT Pvt. Ltd. makes no warranties regarding:

  • Completeness
  • Reliability
  • Accuracy
  • Availability

Any reliance on information available on this website is strictly at your own risk.

COOKIE POLICY

Our website uses cookies to:

  • Improve user experience
  • Analyze website traffic
  • Enhance website functionality
  • Remember user preferences

Users may disable cookies through browser settings, though certain website features may not function properly.

PRIVACY POLICY

Neynel IT Pvt. Ltd. respects your privacy and is committed to protecting your personal information.

Information We Collect

  • Name
  • Email Address
  • Phone Number
  • Company Information
  • Billing Information
  • Website Usage Data
  • IP Address and Browser Information

How We Use Information

  • To provide services
  • To communicate with clients
  • To process payments
  • To improve website performance
  • To comply with legal obligations

Data Protection

We implement reasonable technical and organizational measures to protect user information against unauthorized access, disclosure, alteration, or destruction.

Third-Party Sharing

We do not sell personal information. Information may be shared with:

  • Payment Gateway Providers
  • Hosting Providers
  • Government Authorities when legally required
  • Service Partners involved in project execution

User Rights

Users may request:

  • Access to their data
  • Correction of inaccurate information
  • Deletion of data where legally permissible

Contact

Email: info@neynel.com

TERMS & CONDITIONS

Acceptance

By accessing or using this website, you agree to comply with these Terms & Conditions.

Intellectual Property

All content, designs, graphics, source code, trademarks, logos, and materials on this website are the property of Neynel IT Pvt. Ltd. unless otherwise stated.

Client Responsibilities

Clients must provide accurate information and necessary project resources in a timely manner.

Payment Terms

  • Payments must be made according to agreed quotations or contracts.
  • Delayed payments may result in suspension of services.

Limitation of Liability

Neynel IT Pvt. Ltd. shall not be liable for:

  • Loss of profits
  • Business interruption
  • Data loss
  • Indirect or consequential damages

Website Availability

We do not guarantee uninterrupted website operation and reserve the right to modify services without notice.

Governing Law

These terms shall be governed by the laws of India.

SHIPPING & DELIVERY POLICY

Neynel IT Pvt. Ltd. primarily delivers digital products and services.

Delivery Timelines

  • Website Development: As per project agreement.
  • Software Development: As per project milestone schedule.
  • Digital Marketing Services: Commence after payment confirmation.
  • AMC Services: Activated within agreed timelines.

Delivery schedules may vary based on project complexity and client approvals.

Footer Compliance Links Recommended

Add the following links in the website footer:

  • Privacy Policy
  • Terms & Conditions
  • Refund & Cancellation Policy
  • Cookie Policy
  • Disclaimer
  • Shipping & Delivery Policy
  • Contact Us

These policies are generally required by Indian payment gateways such as Razorpay, PayU, Cashfree, PhonePe Payment Gateway, and other online payment providers during merchant verification.