The portal is designed to serve all key stakeholders of the institution. In accordance with the guidelines of the University Grants Commission (UGC), any student, faculty member, or staff member who has a genuine concern or grievance can use this platform to register their complaint and seek a formal resolution.

Users can register grievances across a wide range of categories to ensure comprehensive support. This includes matters related to academic processes, administrative hurdles, infrastructural deficiencies, financial or fee-related issues, and any personal matters that require institutional intervention. The portal is built to handle these diverse concerns in a systematic and organized manner.

Confidentiality is a core pillar of our redressal mechanism. Every grievance registered through the portal is handled with high sensitivity, ensuring that the identity of the complainant and the details of the case remain secure. The information is only shared with the authorized Grievance Redressal Committee members to maintain a safe and inclusive environment for everyone.

Yes, the portal includes a specific provision for stakeholders to upload relevant supporting documents at the time of registration. This allows the complainant to provide evidence that can help the committee understand the nature of the grievance more clearly, leading to a more accurate and efficient examination of the case.

Once a grievance is received, it is formally examined by the appropriate Grievance Redressal Committee or authority, which is constituted strictly as per UGC norms. The committee follows the principles of natural justice and accountability, ensuring that every case is reviewed fairly before a final decision is reached and communicated to the stakeholder.

The portal provides a high level of transparency by allowing users to track the status of their grievances in real-time. From the moment a complaint is registered until its final resolution, the stakeholder can monitor the stages of the process through the portal, ensuring that the mechanism remains accessible and accountable.

The institution is committed to a time-bound redressal process. Every grievance is addressed within a stipulated time frame as prescribed by institutional policies and UGC regulations. This ensures that the concerns of students and staff are not delayed and are settled efficiently to maintain a learner-centric environment.