Refund & Cancellation Policy

Effective Date: 11 June 2026

At Neynel IT Pvt. Ltd. (“Company”, “We”, “Our”, “Us”), we strive to provide high-quality digital services and solutions. This Refund & Cancellation Policy outlines the terms governing refunds, cancellations, and service discontinuation.

Service-Based Projects

Our services include, but are not limited to:

Website Design & Development
Mobile Application Development
ERP Solutions
Digital Marketing
Branding & Graphic Design
IT Consulting
Software Development
Website Maintenance & AMC Services

Advance Payments

All advance payments made for project initiation, resource allocation, domain registration, hosting procurement, software licenses, or third-party services are non-refundable.

Project Cancellation by Client

If a client cancels a project after work has commenced:

Before project commencement: Up to 50% refund may be considered after deduction of administrative costs.
After commencement but before 25% project completion: Refund may be considered after deduction of work completed and resource costs.
After 25% project completion: No refund shall be applicable.
After project delivery or deployment: No refund shall be provided.

Digital Marketing Services

For SEO, Social Media Marketing, PPC Campaigns, and Digital Marketing services:

Monthly retainers are non-refundable.
Charges for completed campaign periods cannot be refunded.
Ad spend paid to third-party platforms (Google, Meta, LinkedIn, etc.) is non-refundable.

Domain, Hosting & Third-Party Services

Any payment made towards:

Domain Registration
Web Hosting
SSL Certificates
Cloud Services
Software Licenses
Third-Party Integrations

is strictly non-refundable as these services are procured from external vendors.

Annual Maintenance Contracts (AMC)

AMC fees are non-refundable once the maintenance period has commenced.

Delay Due to Client

If the client fails to provide required information, approvals, content, or feedback for more than 30 days, the project may be placed on hold. No refund shall be applicable in such cases.

Refund Processing

Where a refund is approved:

Refunds shall be processed within 15–30 business days.
Refunds shall be credited through the original payment method.
Applicable taxes, bank charges, gateway charges, and third-party costs may be deducted.