REFUND & CANCELLATION POLICY
Effective Date: 11 June 2026
At Neynel IT Pvt. Ltd. (“Company”, “We”, “Our”, “Us”), we strive to provide high-quality digital services and solutions. This Refund & Cancellation Policy outlines the terms governing refunds, cancellations, and service discontinuation.
- Service-Based Projects
Our services include, but are not limited to:
- Website Design & Development
- Mobile Application Development
- ERP Solutions
- Digital Marketing
- Branding & Graphic Design
- IT Consulting
- Software Development
- Website Maintenance & AMC Services
- Advance Payments
All advance payments made for project initiation, resource allocation, domain registration, hosting procurement, software licenses, or third-party services are non-refundable.
- Project Cancellation by Client
If a client cancels a project after work has commenced:
- Before project commencement: Up to 50% refund may be considered after deduction of administrative costs.
- After commencement but before 25% project completion: Refund may be considered after deduction of work completed and resource costs.
- After 25% project completion: No refund shall be applicable.
- After project delivery or deployment: No refund shall be provided.
- Digital Marketing Services
For SEO, Social Media Marketing, PPC Campaigns, and Digital Marketing services:
- Monthly retainers are non-refundable.
- Charges for completed campaign periods cannot be refunded.
- Ad spend paid to third-party platforms (Google, Meta, LinkedIn, etc.) is non-refundable.
- Domain, Hosting & Third-Party Services
Any payment made towards:
- Domain Registration
- Web Hosting
- SSL Certificates
- Cloud Services
- Software Licenses
- Third-Party Integrations
is strictly non-refundable as these services are procured from external vendors.
- Annual Maintenance Contracts (AMC)
AMC fees are non-refundable once the maintenance period has commenced.
- Delay Due to Client
If the client fails to provide required information, approvals, content, or feedback for more than 30 days, the project may be placed on hold. No refund shall be applicable in such cases.
- Refund Processing
Where a refund is approved:
- Refunds shall be processed within 15–30 business days.
- Refunds shall be credited through the original payment method.
- Applicable taxes, bank charges, gateway charges, and third-party costs may be deducted.
- Dispute Resolution
Any dispute related to refunds shall be governed by the laws of India and subject to the jurisdiction of courts located in Malda, West Bengal.
Contact Information
Neynel IT Pvt. Ltd.
Webel IT Park, Mangalbari, Malda, West Bengal – 732142
Email: info@neynel.com
Phone: +91 9800014755 (NeyNel IT Pvt. Ltd.)
DISCLAIMER
Disclaimer
The information provided on this website is for general informational purposes only.
While we strive for accuracy, Neynel IT Pvt. Ltd. makes no warranties regarding:
- Completeness
- Reliability
- Accuracy
- Availability
Any reliance on information available on this website is strictly at your own risk.
COOKIE POLICY
Our website uses cookies to:
- Improve user experience
- Analyze website traffic
- Enhance website functionality
- Remember user preferences
Users may disable cookies through browser settings, though certain website features may not function properly.
PRIVACY POLICY
Neynel IT Pvt. Ltd. respects your privacy and is committed to protecting your personal information.
Information We Collect
- Name
- Email Address
- Phone Number
- Company Information
- Billing Information
- Website Usage Data
- IP Address and Browser Information
How We Use Information
- To provide services
- To communicate with clients
- To process payments
- To improve website performance
- To comply with legal obligations
Data Protection
We implement reasonable technical and organizational measures to protect user information against unauthorized access, disclosure, alteration, or destruction.
Third-Party Sharing
We do not sell personal information. Information may be shared with:
- Payment Gateway Providers
- Hosting Providers
- Government Authorities when legally required
- Service Partners involved in project execution
User Rights
Users may request:
- Access to their data
- Correction of inaccurate information
- Deletion of data where legally permissible
Contact
Email: info@neynel.com
TERMS & CONDITIONS
Acceptance
By accessing or using this website, you agree to comply with these Terms & Conditions.
Intellectual Property
All content, designs, graphics, source code, trademarks, logos, and materials on this website are the property of Neynel IT Pvt. Ltd. unless otherwise stated.
Client Responsibilities
Clients must provide accurate information and necessary project resources in a timely manner.
Payment Terms
- Payments must be made according to agreed quotations or contracts.
- Delayed payments may result in suspension of services.
Limitation of Liability
Neynel IT Pvt. Ltd. shall not be liable for:
- Loss of profits
- Business interruption
- Data loss
- Indirect or consequential damages
Website Availability
We do not guarantee uninterrupted website operation and reserve the right to modify services without notice.
Governing Law
These terms shall be governed by the laws of India.
SHIPPING & DELIVERY POLICY
Neynel IT Pvt. Ltd. primarily delivers digital products and services.
Delivery Timelines
- Website Development: As per project agreement.
- Software Development: As per project milestone schedule.
- Digital Marketing Services: Commence after payment confirmation.
- AMC Services: Activated within agreed timelines.
Delivery schedules may vary based on project complexity and client approvals.
Footer Compliance Links Recommended
Add the following links in the website footer:
- Privacy Policy
- Terms & Conditions
- Refund & Cancellation Policy
- Cookie Policy
- Disclaimer
- Shipping & Delivery Policy
- Contact Us
These policies are generally required by Indian payment gateways such as Razorpay, PayU, Cashfree, PhonePe Payment Gateway, and other online payment providers during merchant verification.